Privacy Policy
Last updated: 24 October 2025
We respect your privacy. This notice explains how Closed Loop Homes (“we”, “us”) collect and use personal data, in line with the UK GDPR and Data Protection Act 2018.
Who we are
Controller: Closed Loop Homes
Contact: info@closedloophomes.co.uk
What we collect
- Enquiry data: your name, email address, organisation and the content of your message when you email us.
- Technical basics: standard web logs from our hosting provider (Cloudflare) such as IP address, user agent and error logs to keep the site secure and reliable.
Why we use your data (lawful bases)
- To respond to enquiries (performance of a contract or steps prior to entering into a contract; UK GDPR Art. 6(1)(b)).
- To operate and secure the website (legitimate interests in running a safe, reliable site; Art. 6(1)(f)).
- To maintain business records (legal obligation/legitimate interests; Art. 6(1)(c)/(f)).
Where your data is processed / who we share with
- Hosting & edge delivery: Our site is hosted on Cloudflare Pages; email to our domain is forwarded via Cloudflare Email Routing.
- Email: Emails you send to
info@closedloophomes.co.ukare delivered to our chosen inbox provider.
These service providers act as our processors, processing data on our instructions to provide the services. We do not sell your personal data.
International transfers
Some providers may process data outside the UK. We rely on appropriate safeguards (e.g., UK IDTA/standard contractual clauses) where required.
Retention
Enquiry emails are kept for as long as necessary to handle your request and for routine business record retention (typically up to 24 months unless a longer period is required for legal or project-related reasons).
Your rights
You can request access, rectification, erasure, restriction or objection to processing, and data portability. To exercise your rights, email info@closedloophomes.co.uk. You also have the right to lodge a complaint with the UK ICO (ico.org.uk).
Security
We apply reasonable technical and organisational measures appropriate to the risk, including HTTPS and provider security controls.
Children
Our site is not intended for children. Please do not submit personal data of children to us.
Changes
We may update this notice from time to time. We will post the new version here with an updated “Last updated” date.